FAQ

Frequently Asked Questions (FAQs)

 

SIZING

How do I choose the correct size?

Please see our size guide here

The size guide lists the Actual Leather Jacket measurements.

Your Chest measurement needs to be 2 – 4 inches/5 – 10 cm smaller to fit you.

2 inches/5 cm for a vintage slim fit. (you will only be able to wear a shirt/t-shirt under)

4 inches /10 cm for a fitted look.

Example: Your Chest measures 40 inches.

Drop down menu:

Size: M  (actual 42) this would be a vintage slim fit.

Size: L    (actual 44) this would be fitted.

 

You can also measure a jacket that you really love the fit of and compare those measurements with our size guide.

Button/Zip your leather jacket, lay it flat and take the following measurements:

Chest – measure from under the armpit at the seam, across the chest to the other seam x 2.
Sleeve – measure from the Top Shoulder seam to the cuff.
Shoulder – from the back of the jacket, measure from shoulder seam to shoulder seam.

ORDERING

How do I place an order for a leather jacket if I am outside USA, Canada or South America?

No matter what country you are in, you will be able to purchase leather jackets from elegantjackets.com. We ship our leather jackets world wide.

I am trying to place an order, but the checkout page just keeps refreshing. Is something wrong?

Please contact your bank or credit card company. They may be blocking the transaction. You will need to let them know you are attempting the purchase, then place a new order.

I placed an order but havent received it yet, Can I change the size or color I ordered?

Unfortunately, no we begin making your jacket straight away, so no changes can be made once the order has been processed.

 

 

PAYMENT METHODS

I would like to order a leather jacket. What payment methods are available?

We currently accept paypal and credit/debit cards.

I would like to use PayPal to checkout but I do not have a PayPal account.

It is not necessary to have a paypal account.you can pay from your credit / debit card through paypal without making account.

Do you accept checks?

No

Do you accept bank transfers?

No

Do you have a layaway plan or can I make payments over time?

No

 

 

ORDER STATUS

I placed an order for a leather jacket, when i will  receive my jacket?

All Elegant leather jackets are crafted at the time you place your order. It takes up to 10 business days for your leather jacket order to be made and delivered to you. During this time period you will be updated with status/delivery tracking number.

I received an email from you that says Response Required. What does this mean?

This means some information on your order is missing (such as size) or we require more information from you before your order can be processed.

We would like to confirm your measurements prior to making your leather jacket. You will receive an email asking for your height, chest and waist measurement before your order will be processed.

I received the email that says Response Required, but did not receive an email asking for more information, why?

Please check your junk/spam folder.

You may have used PayPal to checkout. You would need to check the email associated with your paypal account.

I placed an order but it was cancelled. Why?

We did not receive payment for your order. You would need to place your order again.

My order status is Processed. What does this mean?

This means your order has went through successfully and payment was received. Your elegant leather jacket order has been sent to our shop to be made for you.

 

DELIVERY

I placed an order a week ago and haven’t received my leather jacket or any further information, why?

All Elegant leather jackets are crafted at the time you place your order. It takes up to 10 business days for your leather jacket order to be made and delivered to you.

If you require further information regarding delivery of your order please email. info@elegantjackets.com

 

 

 

SHIPPING COST

How much does it cost to ship a Elegant leather jacket to my country?

Delivery of our leather jackets is Free of Cost to the rest of the world.

 

 

 

SHIPPING

I need my leather jacket order before 14 business days, do you offer expedited shipping?

No. As our leather jackets are made at the time you place your order, it takes up to 10 business days to have your jacket made and delivered to you from the date your order was processed.

Will you ship to an APO or PO Box address?

Unfortunately no, we require a signature upon delivery to you. You will need to list a physical address where someone will be home to sign for your delivery.

Can I ship to an address other than my billing address?

Yes, we can ship to a different address, within the same country along with your personally customised message and greetings Free of Cost, however, You may receive an email requesting more information.

 

 

TRACKING OPTION

I placed an order for a leather jacket. How do I track it?

Once your order is scheduled to ship, you will receive an email with your tracking information.

It takes up to 10 business days from the date your order was processed for your leather jacket to be made and delivered to you.

 

 

EXCHANGES

I received wrong size/damaged leather jacket and need an exchange, how do I do that?

Customer need to raise an alert with us within 2 working days from the date of delivery for being eligible for the exchange. Please read more information regarding our exchange policy  here.

I returned my jacket for an exchange, but have not heard back from you yet. Why?

Please allow us couple of days once your return has been received to update into our system.

 

 

REFUNDS

I Received my leather jacket order and am not happy with it. Can I get a refund?

Yes, Only defective/damaged or wrong size/item delivered from our side will be accepted for returns/refunds. Please read more information regarding our refund policy here.

We would like to know why you are requesting a refund, it helps us to improve our leather jackets and service.

You received my return on Monday and I haven’t received an email or my refund from you yet, why?

Please allow a couple of days once your return has been received to update into our system.

 

 

LEATHER

What type of leather are Elegant jackets made with?

We use Lamb, Goat and Cow nappa leather which we have found is the perfect leather for our styles. It has been made to the perfect thickness of 0.6 – 0.7mm in Black, Tan, Brown, Red, White & etc. It not too thin like regular fashion nappa or calfskin nor too thick and uncomfortable. It is just right for our slim fitting styles and extremely durable.

This is the most highest quality nappa you will find, and we don’t feel it’s right to charge you a small fortune for it. We try our best to keep our prices as reasonable as possible. You will not sacrifice quality for price.

Elegant leather jackets will fit you like a glove with the true look of authentic leather jackets.

How do I look after my leather jacket?

When you aren’t wearing your leather jacket, please make sure you hang your jacket using a wide padded hanger. A thin hanger may misshape the jacket. Do not store your jacket in a plastic bag or container as it needs to breathe.

If your leather jacket gets wet then do not use a heat source directly on your jacket, like a radiator or hair dryer. Wipe it with a smooth cloth or sponger and let it dry naturally at room temperature.

If you feel you jacket needs a clean, please seek the advice of a professional leather dry cleaner.

 

 

COLORS

What colours do Elegant leather jackets come in?

Elegant leather jackets are available in the following colours: Black, Brown, Tan , Pink, White, Blue, Royal Blue and Red.

The colour choice depends on the style and is indicated on each product page.

The leather jacket I’m interested in only comes in black. Can I have it made in a different color?

No, Elegant leather jackets are made as pictured and available colors..

 

 

CUSTOM ORDER

Only size can be customize.
 

EMAIL

I have sent an email inquiry but did not receive a response. Why?

We do our best to answer all email inquiries within 24 hours of receiving. If you are emailing regarding an order, please include your order number and/or last name. As we are unable to look up  your order information without it.

We are closed on weekends and holidays, if you sent an email during the weekend, your email will be answered the following business day.

Please make sure your spam filter allows emails from info@elegantjackets.com

Also check your spam/junk mail folder.

 

 

FURTHER INFORMATION

 

I have read your FAQ page and still have further questions.

If you have an order number, please include it in the subject line of your email.

For further inquiry, status, details : email: info@elegantjackets.com